Beyond the process mindset
It is a lost case, alright. "Whenever you try to fool-proof a system. A better fool emerges out."
Processes seem mostly about insulating the organization from human follies.To a certain degree, this is true.
But, if we always blame the people or the process or both, for mistakes that happen, then we have not solved anything or learned anything. We probably added another check to fool-proof the process further.
Instead, if we shift our perception from this binary mode to the complexity of the business domain, that it is solving, new constructive possibilities emerge.
Still, Organizations are about people and processes play a crucial role in managing the complexity. But, change happens at a time and pace, independent of our perfect intent and design.
Fortifying the process would be too late at that point. Instead, we need a system to govern the complexity strategically, which lays out codes of invariance, on which talents and processes operate...
...which connects the intelligence.
